PRADAN faced multiple operational challenges.

• Processes varied significantly across departments, with inconsistent workflows leading to slow validation and decision-making.
• Stakeholder collaboration suffered due to delays in approvals and a lack of real-time visibility.
• Many core processes remained manual and error-prone: payroll and HR required heavy manual effort; budgeting lacked transparency and real-time tracking of fund allocations and expenditures.
• Specific NGO compliance and reporting requirements (including FCRA compliance) made it difficult to enforce standard accounting and audit‐ready processes.
• The scale of operations, multiple employment types, diverse pay scales,and across multiple locations added complexity to any system solution.